I obtained a Nordic Spa from an acquaintance, used and tired. Whenever I’ve had questions or problems, the staff at Nordic has been amazing. No warranty stuff here, just good people who take pride in their company. The tub is great, and updated w/ new guts with the major help from the folks at Nordic. If a great company behind your product is important to you, BUY NORDIC! My daughter, of course, didn’t listen and bought locally. Usually good practice, but not for her. $14,000 later they have a whammy jammy tub with a million jets and a waterfall, but can rarely use it due to constant failures of different systems. This is a major brand tub, and it’s junk. Meanwhile, I write this as I’m enjoying my awesome Nordic Spa. Oh yeah, I sat in this tub in -15 degree weather this year. Still no problems. BUY Nordic and enjoy your Spa, it shouldn’t stress you out. It’s for relaxing! And no, I am not affiliated w/Nordic in any way except as a customer. Nordic Spas Rock!